Frequently Asked Questions (FAQs)

Q. How long does it take for an item to ship?   

Please allow 2 to 15 business days for your order to ship.  

Q. How will I know if an item is in stock?

Q. What if receive a product that has a manufacturing defect or is not the size or color that I ordered?

 Notify Customer Service preferably by e-mail 24 hours a day, 7 days a week, or by calling during customer service hours so we can correct the problem.  Please see the “Contact Us” webpage to contact Customer Service.

Q. What forms of payment to you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

For any orders shipped to Arizona, sales tax is charged at a rate of 5.85%  Any orders not shipped to Arizona do not incur a sales tax.

 Q. What types of security measures are in place to protect my credit card and personal information?

Our website is secured by VeriSign, a most trusted name in online transaction security, and is also Security Metrics certified.  All transaction information is encrypted.